Interpreter service for non-English speaking mums
University Hospital of North DurhamA hospital has introduced specialist technology to help pregnant women who do not speak English.
The University Hospital of North Durham has begun using a system called Absolute Instant Video Interpreter (AIVI), which is a tablet wheeled to a patient's bed.
It allows staff to connect remotely to hundreds of trained interpreters who can explain procedures and help patients give informed consent in their own language.
Midwife Danielle Jackson said it is proving to be "really good" adding that all the staff "really love it".
"They can be there to help in the beginning when we are explaining what is going to happen, then they can dial back in later if needed," she added.
AIVI devices are available in maternity services, the assessment ward, gynaecology unit and antenatal clinic.
The trust previously used a different interpreting process but Jackson said this system is "much quicker and easier for staff and patients to use".
She said it is also more personal than relying on AI translation tools because patients are speaking directly with a trained interpreter who understands medical terminology and sensitive conversations.
"Some mothers also like having a woman from the same culture present to support communication during their care," Jackson added.
Chief nurse Gill Hunt said: "Supporting people's communication and language needs is incredibly important in helping mothers feel informed, reassured and involved in decisions about their care.
"We are very proud of the team for continuing to look at ways we can make our services more inclusive and accessible for everyone."
