Lack of direction in fire service, inspectors say
PA MediaThere is a lack of clear direction and performance management at Cornwall Fire and Rescue Service, inspectors have said.
His Majesty's Inspectorate of Constabulary and Fire & Rescue Services found the service required improvement in seven areas, was adequate in two areas and good in one.
In 2023, it was told its performance was inadequate in one key area with government inspectors saying there was concern around how the service ensured fairness and promoted diversity. It was also found to have required improvement in six areas.
The service welcomed its latest inspection report saying it outlined the significant progress made across the service in recent years.
It said the report "highlights the continued collaboration with partners across policing, health and housing".
The service said it was "already working to address areas that were identified as requiring improvement during the inspection, which took place six months ago".
It said: "This work is underpinned by its new Community Risk Management Plan, which went live in April 2026 and provides a clear framework for addressing and managing risks across Cornwall's unique environment."
Kathryn Billing, chief fire officer, said: "We welcome this report which reflects the hard work and dedication of the people in our service to make the improvements made.
"However, we recognise that there is still work to do."
Inspector Kathryn Stone said she was satisfied with some aspects of the performance in keeping people safe and secure from fire and other risks and with the response it was providing to its communities, but there were areas in which it needed to improve.
She said: "We saw a lack of clear direction and performance management.
"We saw community risk management plan priorities not being met and some staff not being appropriately trained for their roles."
The report rated the service as requires improvement in:
- Preventing fire and risk
- Responding to major incidents
- Best use of resources and future affordability
- Promoting values and culture
- Right people, right skills
- Ensuring fairness and diversity
- Leading people effectively
As adequate in:
- Understanding fire and risk
- Public safety through fire regulation
As good in:
- Responding to fires and emergencies
Stone added: "We have seen some positive developments, particularly in how effective the service is at protecting the public and in the quality assurance work in this area.
"The introduction of a fire setters intervention programme is also positive.
"However, while the service has carried out good work, we look forward to seeing further improvements."
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