It's now easier than ever to communicate with your friends and family, with instant messaging apps making it simple to send pictures, videos and voice notes. But when was the last time you actually picked up the phone for a proper chat?
Research from ID Mobile and Mental Health UK has shown that 51% of Brits feel anxious about making or taking phone calls. Yet 79% say that when they do have a good phone conversation, it boosts their mental wellbeing.
As part of Mental Health Awareness Week, we've spoken to rapper-turned-TV personality Big Zuu to get his take on why phone calls can be so important to help boost mental health.
Zuu: For me growing up, speaking on the phone was one of the most important things we used to do. Social media, phones, they've taken over how we communicate. When you hear someone's voice, you get to hear their true emotion. You get to hear how, how they really feel. A lot of young people are not speaking on the phone. They're using social media, texting, WhatsApp as ways to communicate, and for me, growing up, speaking on the phone was one of the most important things we used to do. And I think it's important for people to take a text and make it a call, is because research by ID Mobile and Mental Health UK has shown the impact it has on people. Speaking on the phone actually increases your higher levels of positivity and and also alleviates pressure that you get from things that you would have said on text, things that you would have explained via message. Social media, phones, they've taken over how we communicate. You know, when I was younger, growing up, we used to talk to your friends. You had to call them on a landline. Um, so I feel like now, in this day and age, where we have so much access to technology, it's easier to just message, it's easier to speak to your family on WhatsApp, it's easy to just text. And, you know, it takes time to to make a phone call, you have to, you have to commit your time and energy towards that, and I think what I think is that sometimes where we where we're all so consumed by our own lives, sometimes it's hard to take time out to, to to speak to others. But the importance of that is, is is overwhelming, especially when it comes to mental health, when it comes to how you feel when it comes to expressing. So I think I think young people obviously are having to, to deal with so much in life, whether it's their exams, whether it's deciding what job they're going to do, whether it's finding themselves. So spending time to talk to your friends on the phone is probably isn't the main priority for them. But we all know how alleviating it can be when you speak to someone about the things that you're going through. It's it's it's the hardest thing to overcome is when you're going through something real, when you're going through something negative or something painful or just something that's tough. Um, but speaking about it always makes me feel better after, and I think for young people, a lot of times it's, it's that support that they need and sometimes you might not feel supported by the people around you. And sometimes you need to talk to someone about that, and it could… It doesn't have to be your closest friend. It could be someone that you don't really speak to you that often, or it could be a family member who haven't had it in a long time. But when you when you say what you're going through and you express how you're feeling, most times, if not all the time, you feel better after. When you hear someone's voice, you get to hear their true emotion. You get to hear how how they really feel. And one of the great things that we got to highlight was when someone tells you "I'm okay" or "I'm doing fine". You never really get to hear, like the tremble in their voice or the happiness in their voice. Some words don't express the true meaning. So when you do get on the phone and you say something, someone can double back and be like, are you sure? Or did you mean that? Or is that how you feel? And I think that's the main difference. A voice note is a good way to communicate, but a voice note is is still not in real time. A voice note, people have to take their time to listen to it, and they can reply to it when they want. A voice note is not as free flowing as a conversation, so you still express through a voice note, but compared to a call, it's not the same thing. It doesn't hit the same. It doesn't feel the same. Um, sometimes you put off a voice note, sometimes you don't listen to it. You don't concentrate when you listen to it. Sometimes when you're sending a voice note, you can resend it, you can redo it, whereas conversation is live. It's real. There's there's no there's no way to edit it. And that's how you I think that's how you truly do get to express. The easiest way someone could check in on someone today is literally by giving them a call, drop them a call. It doesn't have to be an intense conversation. It doesn't have to be something that's completely life changing. It could literally be just checking in, asking someone how they're doing, asking someone had their days going, asking someone what their plans are for the week. Are they working on anything special right now? Is there anything they're excited about? And then you see where the conversation takes you.
When you hear someone's voice, you get to hear their true emotion – Big Zuu.
Growing up, Zuu would regularly chat to his friends on his landline phone, but he says that social media has changed the way we communicate: "We have so much access to technology, it's easier to just message". Zuu says: "I think it's really important for young people to realise expressing yourself over the phone – to your friends or to your family – is so important for your mental health because it lets you get to places that you wouldn't be able to get to just through typing."
He's a big advocate of picking up the phone and calling a friend instead of sending a text: "When you have a conversation, naturally, you always feel better for it after… When you hear someone's voice, you get to hear their true emotion. You get to hear how they really feel. When you do get on the phone and you say something, someone can double back and be like, are you sure? Or did you mean that? Or is that how you feel? And I think that's the main difference (between a call and a text). So if you're a young person and you're anxious or worried about getting on the phone, the main thing you have to actually think about is how you would feel after."

How to start a conversation on the phone?
If you are feeling nervous about picking up the phone and calling someone, then we have some tips from the charity Mental Health UK to help make it feel easier:
- Choose the right moment: Make sure you both have time and space to talk.
- Ask open questions: Try: “How have you really been lately?”
- Listen without fixing: You don’t need all the answers – just being there matters.
- Lead with empathy: Focus on understanding, rather than solving.
- Keep it simple: A short call is better than no call at all.
Zuu suggests that the easiest way to check in on someone is to pick up the phone and make a call: "It doesn't have to be an intense conversation. It doesn't have to be something that's just completely life changing. It can literally be just checking in, asking someone how they're doing, asking someone how their day is going, asking someone what their plans are for the week. And then you see where the conversation takes you."


If you need support
You should always tell someone about the things you’re worried about. You can tell a friend, parent, guardian, teacher, or another trusted adult. If you're struggling with your mental health, going to your GP can be a good place to start to find help. Your GP can let you know what support is available to you, suggest different types of treatment and offer regular check-ups to see how you’re doing.
If you’re in need of in-the-moment support you can contact Childline, where you can speak to a counsellor. Their lines are open 24 hours a day, 7 days a week.
There are more links to helpful organisations on the BBC Bitesize Action Line page for young people.

How to support a friend with their mental health
Katie Thistleton with advice from Young Minds on how to support a friend with their mental health.

How clubs can support your mental health
Explore the benefits of joining a club and find out how it could support mental health.

Finding the words: Can you help Misha with her anxiety?
An interactive film about helping friends with their mental health.
