Big Zuu on the importance of phone conversations

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It's now easier than ever to communicate with your friends and family, with instant messaging apps making it simple to send pictures, videos and voice notes. But when was the last time you actually picked up the phone for a proper chat?

Research from ID Mobile and Mental Health UK has shown that 51% of Brits feel anxious about making or taking phone calls. Yet 79% say that when they do have a good phone conversation, it boosts their mental wellbeing.

As part of Mental Health Awareness Week, we've spoken to rapper-turned-TV personality Big Zuu to get his take on why phone calls can be so important to help boost mental health.

When you hear someone's voice, you get to hear their true emotion – Big Zuu.

Growing up, Zuu would regularly chat to his friends on his landline phone, but he says that social media has changed the way we communicate: "We have so much access to technology, it's easier to just message". Zuu says: "I think it's really important for young people to realise expressing yourself over the phone – to your friends or to your family – is so important for your mental health because it lets you get to places that you wouldn't be able to get to just through typing."

He's a big advocate of picking up the phone and calling a friend instead of sending a text: "When you have a conversation, naturally, you always feel better for it after… When you hear someone's voice, you get to hear their true emotion. You get to hear how they really feel. When you do get on the phone and you say something, someone can double back and be like, are you sure? Or did you mean that? Or is that how you feel? And I think that's the main difference (between a call and a text). So if you're a young person and you're anxious or worried about getting on the phone, the main thing you have to actually think about is how you would feel after."

Teenager talking on the phone.

How to start a conversation on the phone?

If you are feeling nervous about picking up the phone and calling someone, then we have some tips from the charity Mental Health UK to help make it feel easier:

  • Choose the right moment: Make sure you both have time and space to talk.
  • Ask open questions: Try: “How have you really been lately?”
  • Listen without fixing: You don’t need all the answers – just being there matters.
  • Lead with empathy: Focus on understanding, rather than solving.
  • Keep it simple: A short call is better than no call at all.

Zuu suggests that the easiest way to check in on someone is to pick up the phone and make a call: "It doesn't have to be an intense conversation. It doesn't have to be something that's just completely life changing. It can literally be just checking in, asking someone how they're doing, asking someone how their day is going, asking someone what their plans are for the week. And then you see where the conversation takes you."

Teenager talking on the phone.
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If you need support

You should always tell someone about the things you’re worried about. You can tell a friend, parent, guardian, teacher, or another trusted adult. If you're struggling with your mental health, going to your GP can be a good place to start to find help. Your GP can let you know what support is available to you, suggest different types of treatment and offer regular check-ups to see how you’re doing.

If you’re in need of in-the-moment support you can contact Childline, where you can speak to a counsellor. Their lines are open 24 hours a day, 7 days a week.

There are more links to helpful organisations on the BBC Bitesize Action Line page for young people.

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