Holidays: Our flight took off while the board still said ‘Please Wait’

Can you trust airport departure boards? The team meet one group of passengers who waited patiently in the departure lounge for their delayed flight, only to find out it had already left without them.

Also on the programme, an investigation into one of the biggest names in travel finds it’s not following the rules designed to protect people whose package holidays go wrong. And the advice clinic team head to Mansfield to help one woman who has spent more than £10,000 trying to exit her timeshare agreement and is now fielding calls from scammers.