Claim denied due to home’s past building work

Gloria Hunniford, Julia Somerville and Louise Minchin investigate the home insurance policies refusing damage claims if the cause can be linked to events that were insured under an old policy – and they reveal the insurers taking differing views on when to pay out.

Also on the programme, an investigation into the mobility furniture company letting down some vulnerable elderly customers as well as TV presenter Pam Rhodes. And at the advice clinic in South Shields, experts hear from one couple about a faulty sofa that the manufacturer won’t replace.